Privacy Policy

Introduction

MetaX Payments UK Ltd (“MetaX”. “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metaxpayments.co.uk. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

MetaX Payments UK Ltd is registered in England & Whales with company number 15512872. Additionally, MetaX is registered with Information Commissioners Office (ICO) with registration number ZB694621, to ensure compliance with the applicable data protection regulations.

Data Controller

For general data protection regulation purposes, the “data controller” means the person or organization who decides the purposes for which and the way in which any personal data is processed.

The data controller is MetaX Payments UK Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

The data protection officer is Muhammad Saeed Abbasi, Head of Compliance who can be contacted on compliance@metaxpayments.co.uk.

Functioning as the "data controller" for any personal data submitted to us via email, telephone, social media, post, or through our Services, Website, or any other communication channels, we bear the responsibility for determining how personal data about you is collected, used, and managed.

MetaX is dedicated to safeguarding the security and confidentiality of information under its purview, upholding responsible use and protection of personal data, demonstrating transparency, and respecting individual rights in compliance with applicable data protection laws.

It is imperative that you carefully read and comprehend the information below regarding our handling of your personal data. For any inquiries, please reach out to us via email at support@metaxpayments.co.uk.

Information We Collect

Information You Give Us

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, address, date of birth, etc.
Professional Information: Job title, company name, industry, etc.
Financial Information: Bank account details, payment card details, transaction history, etc.
Other Information: Any other information that we may request or you voluntarily provide to us when filling in forms on our site, subscribing to our services, or communicating with us.

Information We Collect About You

With regard to each of your visits to our site, we may automatically collect the following information:

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
Usage Data: Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Location Data: Data about your location, which may be derived from your IP address.

Information We Receive from Other Sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

How We Use Your Information

We use the information we collect in the following ways:

To Fulfill Our Contractual Obligations

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.

To Provide You with Information

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
To notify you about changes to our service.
To ensure that content from our site is presented in the most effective manner for you and for your computer.

For Marketing and Communication

To send you updates, newsletters, and other communications that may be of interest to you.
To provide you with information about goods and services we feel may interest you, or that you have expressed an interest in.

For Improving Our Services

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our site to ensure that content is presented in the most effective manner for you and for your device.
To allow you to participate in interactive features of our service, when you choose to do so.
As part of our efforts to keep our site safe and secure.

For Legal and Regulatory Compliance

To comply with legal obligations and regulatory requirements.
To verify your identity and detect and prevent fraud or other unauthorized or illegal activities.

Legal Basis for Processing Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract

We process your personal data to fulfill the obligations of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, processing your data to provide you with products or services you have requested.

Legitimate Interests

We process your personal data for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interests include the operation and improvement of our business, products, and services, ensuring network and information security, conducting marketing activities, and preventing fraud.

Legal or Regulatory Obligation

We process your personal data to comply with legal or regulatory obligations. This includes processing your data for accounting purposes, compliance with tax laws, responding to lawful requests from public authorities, and other legal requirements.

Consent

We may process your personal data based on your consent. Where we rely on consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time.

Vital Interests

We may process your personal data where it is necessary to protect your vital interests or those of another person. For example, processing data in an emergency situation.

Public Interest

We may process your personal data where it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Disclosure of Your Information

We may share your personal information with selected third parties including:

Service Providers

Business Partners, Suppliers, and Sub-contractors: For the performance of any contract we enter into with them or you.
IT and System Administration Services: To support and maintain our IT infrastructure.
Professional Advisors: Including lawyers, bankers, auditors, and insurers.

Legal Obligations

If we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of [Your Company Name], our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Business Transfers

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If [Your Company Name] or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

Data Security

We take the security of your personal data seriously and use appropriate measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Technical Measures

Encryption of data both in transit and at rest.
Use of secure servers and firewalls.
Regular security audits and vulnerability assessments.

Organizational Measures

Restricting access to personal data to employees, contractors, and agents on a need-to-know basis.
Conducting regular training sessions for employees on data protection best practices.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

Right to Access

You have the right to request copies of your personal data. We may charge you a small fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we are relying on consent to process your personal data, you have the right to withdraw consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at [Your Contact Information].

International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If we do need to transfer your data to a country outside the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This can be done in several ways:

The country to which we send the data might be approved by the European Commission as offering an adequate level of protection for personal data.
The recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your personal data.
In other circumstances, the law may permit us to otherwise transfer your personal data outside the EEA.

Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Third-Party Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

Email: support@metaxpayments.co.uk
Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Complaints

If you have any concerns or complaints about the way we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

This policy is effective as of 30.05.2024.